Privacy Policy

Bento Cakes Noida is committed to protecting personally identifiable information, including sensitive personal data ("Personal Information"), collected from you during your access to and use of our website ([www.bentocakesnoida.in]) (referred to as the “Website”).

We endeavor to collect, process, and treat Personal Information in compliance with the provisions of the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable laws as amended from time to time (collectively referred to as “Data Protection Laws”).

This Privacy Policy represents the sole, authorized statement of our practices with respect to the collection of Personal Information through the Website and the manner of use of such information by us.

CONSENT

Please read this Privacy Policy carefully before proceeding, as by using the Website and providing your Personal Information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

If you do not agree with the provisions of this Privacy Policy, please do not access the Website.

Note: Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

SCOPE OF THE PRIVACY POLICY

This Privacy Policy describes the information that we, as part of our normal operations, collect from you, store, use, and protect. The purpose of this Privacy Policy is to outline and help you understand various guidelines and procedures that are consistently followed when collecting, storing, utilizing, disclosing, or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which shall take effect immediately on your first use of the Website.

Further, the Website may contain hyperlinks to websites operated by parties other than us and may contain social media plug-ins. This Privacy Policy does not apply to the practices of such third-party websites or social media websites. Such other third-party/social media websites may place their own cookies on your computer/electronic device, collect data, or solicit Personal Information. We are not responsible for the privacy practices or the content of such websites.

INFORMATION COLLECTED BY US

We primarily collect and store the Personal Information provided by you during your access to and use of the services provided through the Website. This generally includes your name, phone number, e-mail address, age, date of birth, account information like username and password, and device information like preferences, time zone, and location data. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience, allowing us to offer services and features that most likely meet your needs and to customize our Website to make your experience safer and easier.

Additionally, during your visit to the Website and our sales of products to you, we may collect certain anonymous information from sources such as server log files, cookies, and pixel tags. This may include information concerning your access to and purchase of the products provided through the Website such as what buttons/options you click on, the device you use to access the Website, the device’s unique identifying number, operating system, device language, device region, device time zone, and mobile network information.

USE AND DISCLOSURE OF COLLECTED INFORMATION

When you provide Personal Information in the course of accessing the Website for the purchase of products and for taking steps at your request prior to entering into a contract and/or for performance of a contract, the Personal Information will be used for facilitating your request/order for the purchase of products including managing licenses, registrations, subscriptions, user access, capacity, billing/payments, support, purchases, etc.

The Personal Information may also be used for providing customer support, processing, evaluating, and responding to requests and inquiries, and complying with legal obligations such as keeping records for tax, employment, or providing information to public bodies, law enforcement, or government agencies in accordance with applicable laws.

Please note that while you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We use your contact information to send you offers based on your previous orders and your interests.

In the event another company acquires all or substantially all of our assets through a consolidation, merger, asset purchase, or other transaction, we reserve the right to transfer all data (including any Personal Information) that is in our possession or under our control to such acquiring party. Thereafter, the privacy policy of such acquiring party shall govern all such data and any Personal Information transferred.

COMMUNICATIONS FROM THE SITE

We may occasionally send you information on products, services, special deals, and promotions as well as our press release(s)/newsletter(s). You can contact us at [bentocakesnoida@gmail.com] if you wish to be removed from this mailing list.

We may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email informing you of the same.

SECURITY OF PERSONAL INFORMATION

We take all reasonable steps to comply with applicable laws to ensure that Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction, or disclosure. To protect Personal Information against accidental or unlawful destruction, loss, or modification and against unauthorized disclosure or access, we have implemented robust security practices and standards to guard your information. We have a comprehensive and well-documented information security program and information security policy containing managerial, technical, operational, and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organizational and technical security measures to protect your data against unauthorized disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website, and any Personal Information you provide us online is securely encrypted. We will use technical and organizational measures to safeguard your Personal Information and ensure that it is saved on secure servers.

Technical and organizational measures include steps to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Personal Information, please let us know immediately by contacting our Grievance Officer, details of which are provided here in below.

While we strive to protect your Personal Information at all times, we cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your username and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website if you access your account from a shared computer/electronic device.

We also caution our users about phishing attacks, where unscrupulous third parties seek to extract sensitive and confidential information by posing as a genuine website or by sending an e-mail misrepresenting itself as being from a genuine source. Please be careful when dealing with and/or responding to such e-mails. If you receive such a message claiming to be from us, please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.

We do not sell, rent, loan, trade, lease, or license any Personal Information collected from or provided by you.

SHARING OF PERSONAL INFORMATION

We may share your Personal Information with the following:

- Our affiliates and group companies and other entities with the object to execute your orders;
- Our employees, vendors, agents, and professional advisors working on our behalf for the purposes described in this policy; and
- Service-providers who assist in protecting and securing our systems and provide services to us which require the processing of Personal Information, such as hosting your information or processing your information for data profiling and user analysis.

We usually do not share other Personal Information collected from the Website with third parties. However, this may happen if:

- You request or authorize us to do so;
- We need to comply with applicable law or respond to valid legal processes; or
- We need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.

In addition to the above, we may share your Personal Information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts, and correlate related or multiple accounts to prevent abuse of our services.

ACCESS TO YOUR PERSONAL INFORMATION

For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:

- Access Personal Information that the Website has collected from you through your access to and purchase of the products through the Website;
- Correct any factual errors in such Personal Information; or
- Withdraw your consent allowing us to use your Personal Information.

To protect the privacy and security of our users, we will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by us.

RETENTION OF PERSONAL INFORMATION

We retain your Personal Information for as long as necessary to provide access to and use of the Website, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. As these needs can vary for different data types and purposes, actual retention periods can vary significantly.

After the expiration of the retention period, your Personal Information will be deleted. If we are unable to completely delete the Personal Information from our systems, we will ensure that there are appropriate measures in place to secure the information and protect it from further use.

USER RIGHTS FOR INDIAN CITIZENS

The Digital Personal Data Protection Act, 2023 (DPDPA), protects personal data processed in India, regardless of whether the data was originally collected in